This guide covers the practical points consumers should understand before SNGPL installs, relocates, or replaces a gas meter at the premises.
Metering Equipment
SNGPL determines the appropriate gas meter and service arrangement for the connection category, expected consumption, and technical conditions at the site.
Meter Location
- The consumer should provide a safe, accessible, and ventilated location for gas meter installation.
- The meter position should allow inspection, reading, and maintenance without creating a safety risk.
- For shared buildings, SNGPL may require a practical common location that keeps meters identifiable and accessible.
- If a meter needs to be shifted within the same premises, the consumer may need to submit a formal request and pay the applicable shifting charges.
Meter Installation Standards
- Installation should follow SNGPL safety requirements and approved technical practices.
- The service line and meter should be protected from avoidable damage, water exposure, and unsafe obstructions.
- Consumers should avoid any unauthorized alteration to the service line, meter cabinet, or installation area.
- Any building change that affects meter access should be coordinated with SNGPL in advance.
Meter Replacement and Accuracy
- If a gas meter becomes defective, inaccessible, damaged, or technically unsuitable, SNGPL may inspect and replace it.
- Consumers who suspect a meter issue should lodge a complaint promptly and keep copies of recent bills for reference.
- Where testing or inspection shows that the meter needs replacement, the case may move through the applicable technical and billing adjustment process.
- Consumers should never attempt to open, bypass, or alter the meter themselves.
- Any dispute about meter status should be raised through official complaint and inspection channels.
Safe access, accurate records, and timely complaint reporting make gas meter installation and replacement much easier for both the consumer and the company.